Terms and Conditions

Terms and Conditions

Terms and Conditions

Agreement to Terms and Conditions
These Terms and Conditions apply to the website located at www.mariettewolbert.nl. The site is the property of Mariëtte Wolbert Textiles. By using the site, you agree to these terms and conditions.
www.mariettewolbert.nl reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes.
All rights, obligations, specials, orders and agreements that fall under these general terms and conditions, and under this condition, are applicable under Dutch Law and Jurisdiction.

Contents
Article 1 – Definitions
Article 2 – Corporate Identity/Entrepreneur
Article 3 – Relevance
Article 4 – Offer
Article 5 – Agreement
Article 6 – Right of Withdrawal
Article 7 – Withdrawal Costs
Article 8 – Exclusion Right of Withdrawal
Article 9 – Pricing
Article 10 – Conformity and Guarantees
Article 11 – Delivery and Execution
Article 12 – Length transactions: duration, termination and extension
Article 13 – Payments
Article 14 – Complaints
Article 15 - Disputes

Article 1 – Definitions
In these Conditions/Terms the following definitions are applicable:
1    Consideration time: the term during which the consumer can execute the right of withdrawal;
2    Consumer: the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur;
3    Day: calendar day;
4    A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time;
5    Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored;
6    Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term;
7    Entrepreneur: the natural person or corporation who offers distance products to consumers;
8    Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication;
9    Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.

Article 2 – Corporate Identity/Entrepreneur
Mariëtte Wolbert Textiles
Veilinghof 5
1442CT Purmerend
M: 0613498320
E: info@mariettewolbert.nl
VAT identification number: NL1418.457.88 B01
Chamber of commerce number: 37149485

Article 3 – Relevance
These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.
Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.
If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumers request will be sent electronically or otherwise to the consumer without extra cost.

Article 4 – Offer
If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumers assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.
Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer. This concerns in particular:
1    Price inclusive taxes;
2    Possible costs of delivery;
3    The manner in which the agreement has been concluded and the necessary signatures, whether to apply the right of withdrawal;
4    The method of payment, delivery and performance of the contract;
5    The deadline for accepting the offer or the period within which the entrepreneur guarantees the price;
6    The level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication;
7    If the agreement after the conclusion is archived and if so how to consult it for the consumer;
8    The manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by him under the agreement;
9    The codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct;
10    The minimum duration of the distance agreement in the event of a length transaction.

Article 5 – The Agreement
The agreement is finalized, subject to the provisions in article 4, at the moment the consumer accepts the offer and meets the conditions.
If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.
The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors, which are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

Article 6 – Right of Withdrawal
Deliverance of products:
After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.
During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.
Deliverance of Services:
After the deliverance of services the consumer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.

Article 7 – Withdrawal Costs
If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.
If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment.

Article 8 – Exclusion Right of Withdrawal
The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in Articles 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for the following products:
1    Which are established by the entrepreneur according to specifications of the consumer;
2    That they are clearly personal in nature;
3    Which cannot be returned because of their nature;
4    That can spoil or age quickly;
5    Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence;
6    Individual newspapers and magazines;
7    For audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for the following services:
1    Concerning lodging, transport, restaurants or to spend leisure on a certain date or during a certain period;
2    Whose delivery has begun with the express consent of the consumer before the consideration period has expired;
3    Concerning betting and lotteries.

Article 9 – Pricing
During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates.
Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
Price increases within 3 months after the conclusion of the agreement are permitted only if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:
These are the result of legal regulations or provisions; or
The consumer has the competence to terminate the agreement from the day the price increase takes effect.
The in the offer mentioned prices include VAT.

Article 10 – Conformity and Guarantees
The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims, which the consumer under the agreement can put forward against the entrepreneur.

Article 11 – Delivery and Execution
The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
Taking into account what is stated in article 4 of the general conditions/terms, the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.
In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.
If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product as soon as possible. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the entrepreneur.
The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: info@mariettewolbert.nl

Article 12 – Length transactions: duration, termination and extension
Terminate
The consumer can terminate at any time an agreement which has been entered for an indefinite period and which extends to regular delivery of products (electricity included) and services respecting the applicable termination rules of a notice of not more than one month.
The consumer can terminate at any time an agreement entered for a definite period and which extends to regular delivery of products (electricity included) or service at the end of the definite period respecting the applicable termination rules of a notice of not more than one month.

Article 13 – Payments
Unless otherwise agreed, the amounts due have to be met by the consumer within 7 days after entering the cooling off period referred to article 6, paragraph 1. In case of an agreement to provide a service the cooling off period starts after the consumer has received the confirmation of the agreement.
When selling products to consumers, a prepayment of more than 50% must never be stipulated in the general terms and conditions. When a prepayment has been stipulated the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated payment has been made.
The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.
In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to charge the reasonable costs, which are made known to the consumer in advance.

Article 14 – Complaints
The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.
The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.
If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 15 - Disputes
On agreements between the entrepreneur and the consumer to which these terms and conditions relate exclusively Dutch law applies.

Shipment and Return Policy

Delivery time
Orders are send within 3-5 workdays after we have received payment. Mariëtte Wolbert Textiles is NOT responsible for any delays of your package during delivery, Mariëtte Wolbert Textiles has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

Delivery Cost
Mariëtte Wolbert textiles works with a standard amount for shipping

Lost or Damaged Items
You understand and agree that Mariëtte Wolbert Textiles shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Mariëtte Wolbert Textiles will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

Refunds and Exchanges
Customers can return item(s) within 14 days after receiving, at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. The returned item(s) and the packaging has to be in unused as new condition.
Mariëtte Wolbert Textiles
Veilinghof 5
1442CT Purmerend
We recommend you send your return using a trackable method!
Until we receive your return to our shop, the items and their condition are your responsibility.
We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement.

Availability
We try our best to keep our web store as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked ‘available’ are NOT available and/or sold out. Mariëtte Wolbert Textiles will try to inform you as soon as possible when this occurs and give you alternative options if possible.

Privacy Policy
This privacy policy sets out how Mariëtte Wolbert Textiles uses and protects any information that you give Mariëtte Wolbert Textiles when you use this website. Mariëtte Wolbert Textiles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mariëtte Wolbert Textiles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we Collect
Mariëtte Wolbert Textiles might aim to collect information through it’s website. If this is the case, it is made clear which information is necessary and which is only optional. We may collect the following information:
• Name;
• Contact information including email address;
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and/or offers.

What we do with the Information we gather
We request this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping;
• We may use the information to improve our products and services;
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• In the future, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies
Mariëtte Wolbert Textiles only uses functional functies, i.e. cookies that are necessary for the website to function. An example is for the site to remember what your shopping cart is containing. These data are stored until thirty minutes after you leave the website. The website does not make use of any other cookie.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting.

E: info@mariettewolbert.nl
M: 0613498320
VAT identification number: NL 1418.457.88 B01
Chamber of commerce number: 37149485